Experience Design
Read our blog posts about experience design.
How Spaces Become Places
How Spaces Become PlacesSometime last year, we were finally presented with the opportunity to return to face-to-face conferences, expos and meeting around the world. Many were reminded that when you walk into a room full of people sharing that space together, it...
Interview with David Bassuk
Interview With David Bassuk: Using Spatial Narrative for Experience DesignExperience designers and storytellers across industries are finding new ways of creating engaging audience journeys. Storytelling, for instance, has been an excellent way to build experiences...
How character development can elevate your guest experiences
How character development can elevate your guest experiencesGreat character development creates more opportunities for storytelling in projects across different industries.Any story needs characters, and in good stories, they are well-thought and well-designed. They...
The Power of Mobile Storytelling
The Power of Mobile StorytellingAs we are approaching the spring and summer season for tourism and leisure, we gathered a few insights into mobile-based experience design focusing on storytelling. These guidelines are drawn from some of our current observations into...
The audience expectations and behaviour in the post-COVID world
Last year we were wondering how to operate with all the restrictions in order. Now we begin considering what to do next after the reopening of the industry. A certain thing that we know is that audience expectations and behaviour have changed, and we expect some new...
A better guest experience with a BEFORE-DURING-AFTER strategy
While the main focus of a guest experience design is usually the on-location interactions, going beyond this has an enormous potential.
Five creative strategy tactics for your story-based experiences
Learn about five simple steps you need to take when defining the creative strategy to design a rich story-based experience.
Integrating the narratives of The New Normal in experience design
The imposed regulations and pandemic development has created a narrative of what The New Normal may become.
A Customer-Centric Guide To The Retail Space Of The Future
Bricks-and-mortar spaces are an integral part of the next iteration of retail, and they have the potential to play a new, multi-faceted, and valuable role in people’s lives. People are still shopping, and they still need places where they can go. The future retail...
Experience Design Can Help Win Customers’ Hearts And Minds
As retail and leisure come together to create spaces of value, we need to apply a more detailed and nuanced approach to designing moments and memories that these physical and digital places will represent. Thinking and planning in terms of multidimensional experience...
Mirror, Mirror On The Wall, What Will Make Your Travel Brand Thrive Or Fall?
The travel industry needs to recognise that its game has and will continue to change. Travellers and the world they explore have evolved. Mottos about the best destinations, claims for superior service levels, and other obvious reasons for buying travel industry...
The New Experience Business Trends That Might Change Your Brand
Any marketer involved in branding in 2017 is almost certain to be involved in experience design or experience management in one way or the other. As with many disciplines, experience design itself is dynamic and in a continuous state of flux, where seasoned...
Three Cornerstones To Making More Of The Retail Experience
The CEO of a successful retail franchise once shared his prescient view with the management of a shopping mall during a meeting on how to make their retail space successful: “If you don’t have family entertainment, families will not visit your mall.” In other words,...
The Value Of Valuable Spaces
At AdventureLAB, much of our work can be defined as adding value to a place or creating a place of value altogether. To do this successfully, we strongly believe the concept of value has to have a deeper meaning than that of the monetary payoff for the owner or...
Whatever Happened To Retail’s Role As The Third Place?
The retail environment has never been more competitive. Shop closures are regularly in the news and the idea of “well-established” more often means “old,” rather than “enduring.” While hanging on for survival, however, many retailers seem to have forgotten what made...
Eight Recommendations For Designing Your Customer Experience Program
Unless you have been performing your marketing tasks from under a rock in a cave somewhere, you will have noticed the increased focus on customer experiences and their value to the retailer. Integrated experience strategies can help build and increase attention,...