Experience Industry Challenge 2021 Retail 3.0+ is a collaborative event taking place in Copenhagen. The focus of the program is the future of retail with the integration of the Experience Economy.
We split the event into two main sessions – the Speakers Session and the Workshop Session. EIC2021 will gather retail professionals to learn how to level-up the customer experience and to work together to find solutions to the challenges of present the retail industry.
Throughout the day, leading experts in the Experience Economy will participate and share their knowledge and insights on the matter.
More and more consumers want to have a blended shopping experience, where they can enjoy leisure time, browse and shop.
During the event, you will have the opportunity to get firsthand information and advice from the leading experts in the Experience Economy Joe Pine and Albert Boswijk.
You will learn about new customer segmentation methods from our guest speaker Anja Bisgaard Gaede.
The event is organised and facilitated by AdventureLAB. Your host of the day will be the CEO and founder of AdventureLAB – Klaus Sommer Paulsen, who will also give a presentation about what is beyond Retail 3.0.
Retail in Today’s Experience Economy: Win the competition for customer time, attention and money
Joe is co-founder of Strategy Horizons LLP and an internationally acclaimed author, speaker, and management advisor.
In 1999, Pine, a global leader in the Experience Economy, and his partner James H. Gilmore wrote the bestseller The Experience Economy: Work is a Theatre & Every Business a Stage, which claims goods and services are no longer enough; today, companies must offer experience—memorable events that engage each customer in an inherently personal way. In 2019, an updated version of The Experience Economy was published, subtitled Competing for Customer Time, Attention, and Money.
To learn more about Joe Pine and his work, click on the logo below.
Retail is a Dialogue: Define a meaningful Experience Value proposition
Albert is founder and managing director of Albert Boswijk Consultants BV and the European Centre for the Experience and Transformation Economy.
Boswijk is a leading European expert on the Experience Economy and has 30 years of professional experience in boardroom dynamics, executive teams, executive coaching. He is involved in strategic change for large corporations and manages the edge of human drives in organisations and creates organisational results.
Boswijk is the author of several publications and co-author of several books. In 2012, Boswijk co-wrote Economy of Experiences, which sheds light on how society is currently searching for new forms of value creation, with Ed Peelen and Steven Olthof.
To learn more about Albert Boswijk and his work, click on the logo below.
Anja Bisgaard Gaede
The future of emotional data: How can retailers navigate the consumer landscape with the use of emotional data?
Anja is founder of SPOTT trends & business, she combines neuroscience, trend-forecasting and commercial experience for lifestyle brands.
Anja has an MA degree in communication and specialised in fashion, consumerism and experience economy and also certified Imotions biometric researcher. Besides numerous presentations and consultations over the past 14 years, she has also published the Danish book Skab god kemi med dine kunder- oplevelesesøkonomi i detailhandlen (Customer Chemistry – experience economy in retail) and edited the anthology Fashion Film and Transmedia.
SPOTT services Scandinavian and European lifestyle brands with consumer insight, trend and colour forecast for spot-on business development. Today the art is no longer just to spot the new trends, but to target them to the individual brand. This calls for a new and innovative approach to trends which is the niche of SPOTT. They combine neuroscience, trend-forecasting and commercial experience in turning trends into business for Scandinavian lifestyle clients.
Klaus Sommer Paulsen
Beyond Retail 3.0: Trends and innovations shaping the future of the hybrid retail experience.
Klaus is CEO and Founder of AdventureLAB and Themed Entertainment Association International Board Member.
Klaus has been working with storytelling and media for more than 30 years, and integrated marketing, digital multimedia and experience design since the mid-1990s.
Besides his work as a marketer, designer, concept developer and more, Klaus has been teaching student and professional programmes regularly for a quarter of a century and is currently working on courses for marketing professionals in Integrated Storytelling for the Danish Marketing Association and a new international MBA program.
Click on the logo below to learn more about AdventureLAB.
We begin the day with a welcome and an introduction from Klaus Sommer Paulsen. Anja Bisgaard Gaede will join as a guest speaker with an eye-opening talk about consumer emotional data. Joe Pine and Albert Boswijk will give insightful presentations about the integration of the Experience Economy into the retail industry. We wrap up the morning with a panel discussion and a Q&A. Then everybody is invited to a delicious lunch.
The day continues with the introduction to the focus of the workshop program. You will have the opportunity to participate in a highly interactive session with guided problem solving and group collaboration. Both Joe and Albert will participate and support the groups throughout the entire program.
Insights into retail industry challenges and innovative customer in-store experiences.
A collaborative workshop to define possible solutions for the identified challenges.
Insights into the Experience Economy from the leading experts in the field, Joe Pine and Albert Boswijk.
A follow-up report gathering statistics and outcomes of the workshop you can use in your future operations.
Date: April 23rd, 2021
Time: 8:30 – 19:00
Place: Copenhagen (Venue TBA)
Registration begins: 8:30
The Speakers Session: 9:00 – 12:00
Lunch: 12:00 – 13:00
The Workshop Session: 13:00 – 18:00
Networking: 18:00 – 19:00
(Last Updated on March 23rd, 2020)
Only Speakers Session Attendance:
€800 excl.VAT where applicable (60 tickets available)
€1350 excl.VAT where applicable (40 tickets available)
Both prices include breakfast, lunch and beverages.
We will also provide exclusive virtual access to the Speakers Session in the morning.
Only Speakers Session – Virtual Attendance:
€250 excl.VAT where applicable (100 tickets available)
These obstacles include, but are not limited to:
Did you know about:
These stats were found in Capgemini Consulting’s Making the Digital Connection: Why Physical Retail Stores Need a Reboot
If you’re a retailer, chances are you’re already facing some of the challenges mentioned above. And the great thing about the Experience Industry Challenge 2020 is that you can take action right away with the support of experts and fellow retailer professionals.
Be there! Be the change!
Become a co-creator of the Retail 3.0+ Report
Your ideas will be gathered in a report summing up the collaboration and will act as a tool to inspire other entrepreneurs to grow their business and transform their mindset.
If you want to request an invoice, first, you just need to fill out the form with your details below. We will get back to you shortly, so make sure to write the correct email address.
Write in the Comments section which ticket type you want to purchase and how many.
The event is organised and facilitated by AdventureLAB – an integrated storytelling and experience design studio located in Aarhus, Denmark that is providing professional training, workshops and talks around the world.
The AdventureLAB collective is internationally recognised for a multi-disciplinary approach to combining creative strategy, storytelling, experience design, digital innovation and integrated marketing to create unforgettable moments for themed entertainment and branded experiences.
More on adventurelabstudio.com